1. Introduction
Nuevomarco is committed to protecting the privacy and personal data of our users. This Privacy Policy describes how we collect, use, store, and protect your personal information in accordance with applicable laws of Guatemala and international data protection standards.
2. Data Controller
Company Name: Nuevomarco
Address: 63 Eve St, Belize City
Contact: info@nuevomarco.com
Phone: +501 223 6696
3. Information We Collect
3.1 Data Provided Directly
We collect information that you voluntarily provide to us when you:
- Complete contact forms on our website
- Communicate with us via email or phone
- Request information about our services
- Participate in consultations or project evaluations
This information may include: full name, email address, phone number, project type of interest, and any additional information you choose to share in your messages.
3.2 Automatically Collected Data
When you visit our website, we automatically collect certain technical information through cookies and similar technologies:
- IP address and approximate geographic location
- Browser type and operating system
- Pages visited and time spent
- Referral source (how you arrived at our site)
- Interactions with website elements
4. Purpose of Data Processing
We use your personal information for the following legitimate purposes:
- Communication: Respond to your inquiries, information requests, and provide support related to our ecological construction services
- Service Delivery: Evaluate potential projects, prepare proposals, and coordinate consulting or construction services
- Website Improvement: Analyze user behavior to optimize experience, content, and site functionality
- Legal Compliance: Comply with legal and regulatory obligations applicable in Guatemala
- Security: Detect and prevent fraudulent activities, abuse, or violations of our terms of service
5. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you voluntarily provide your data through forms, you give explicit consent for processing
- Contract Performance: Processing is necessary for contract execution or to take pre-contractual steps
- Legitimate Interest: To improve our services, perform website analytics, and maintain security
- Legal Obligation: When processing is required by Guatemalan law or applicable regulations
6. Sharing Information with Third Parties
We do not sell, rent, or trade your personal information to third parties. We may share limited data in the following circumstances:
- Service Providers: Companies that help us operate our website, analyze data, or provide services (hosting, web analytics), under strict confidentiality agreements
- Business Partners: With your explicit consent, we may share information with material suppliers or subcontractors for specific project purposes
- Legal Requirements: When necessary to comply with legal processes, court orders, or governmental requests in Guatemala
- Rights Protection: To protect our rights, property, or safety, or those of our users and the public
7. International Data Transfers
Some of our service providers may be located outside Guatemala. In such cases, we ensure adequate safeguards to protect your data through:
- Approved standard contractual clauses
- Internationally recognized privacy certifications
- Transfer mechanisms that meet equivalent protection standards
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy:
- Inquiries and Communications: 3 years from last contact
- Active Projects: Project duration plus 7 years (legal statute of limitations)
- Browsing Data: Maximum 24 months
- Legal Obligations: As required by applicable Guatemalan legislation
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL/TLS encryption for transmission of sensitive data
- Strict access controls and user authentication
- Regular backups and disaster recovery plans
- Ongoing staff training in data protection
- Periodic security audits
- Protection against malware, viruses, and unauthorized access
10. Your Rights as Data Subject
In accordance with Guatemalan legislation and international best practices, you have the following rights:
- Right of Access: Request a copy of the personal data we hold about you
- Right of Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data when no longer necessary
- Right to Object: Object to processing of your data for certain purposes
- Right to Restriction: Restrict processing in specific circumstances
- Right to Portability: Receive your data in structured format and transfer to another controller
- Right to Withdraw Consent: Revoke consent at any time without affecting lawfulness of prior processing
To exercise any of these rights, contact: info@nuevomarco.com. We will respond to your request within 15 business days.
11. Cookies and Similar Technologies
We use cookies and similar technologies to improve website functionality. For detailed information about our use of cookies, please see our Cookie Policy.
12. Minors
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover we have collected data from a minor without verifiable parental consent, we will delete that information immediately.
13. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We recommend reviewing their privacy policies before providing personal information.
14. Changes to this Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The update date is indicated at the beginning of the document. Significant changes will be notified through prominent notice on our website.
15. Contact and Complaints
If you have questions, concerns, or wish to file a complaint about our privacy practices, contact us:
Email: info@nuevomarco.com
Phone: +501 223 6696
Address: 63 Eve St, Belize City
You also have the right to file a complaint with the competent data protection authority in Guatemala if you believe processing of your personal data violates applicable legislation.
